Support

StudyGate AI

Something not working, or a question about your subscription? Email us and we'll get back to you.

Common questions

How do I get my free guides back?

Settings → App → Reset free quota. This is a debug shortcut; the free allowance resets naturally each billing cycle once live.

Why can't I generate a guide?

Two common causes: the material is empty or over the length limit (the counter under the input box shows your current usage), or you've used all free guides. The counter is on the home screen.

Can I get a refund?

Subscriptions are handled by Apple. Contact Apple Support first for billing questions — they can process refunds directly.

Does the app upload my textbook?

Only when you tap Generate, and only to produce your guide. We don't use your material to train AI models. See the Privacy Policy for details.

Is the AI output accurate?

It's generated by a language model and can contain errors. Verify anything important against your original material. Details are in the Privacy Policy, section 9.

How do I cancel?

Settings → your Apple ID → Subscriptions. Access to Pro continues until the end of the paid period.